Last Updated: March 2026
This Shipping Policy applies to all physical International Driver's License (IDL) orders placed through e-ita.org.
Shipping Policy
1. Order Processing
- All orders include digital versions of your IDL, available in your customer portal immediately upon processing.
- Physical IDL orders (Print + Digital packages) are printed and shipped the next business day after a fully completed application.
- Applications processed after 12:00 AM PST (GMT-8) are shipped on the following business day.
- Business days are Monday through Saturday. Sundays and public holidays are excluded.
2. Shipping Methods and Carriers
Domestic (United States):
- USPS (United States Postal Service)
- FedEx
International:
- FedEx International
- DHL Express
- Local postal services (varies by destination country)
Your shipping method is selected at checkout based on your destination and preference.
3. Estimated Delivery Times
| Method | Estimated Delivery |
|---|---|
| USPS First Class (domestic) | 3–5 business days |
| USPS Priority (domestic) | 2–3 business days |
| FedEx Overnight (domestic) | 1 business day |
| FedEx International | 3–7 business days |
| DHL Express (international) | 3–5 business days |
| Standard International Mail | 7–21 business days |
All delivery times are estimates provided by our shipping carriers. EITA LLC cannot guarantee exact delivery dates. Delivery times vary by destination and may be affected by customs processing, holidays, and carrier capacity.
4. Important Shipping Terms
- Shipping days are Monday through Saturday. Sundays and public holidays are excluded.
- Delivery dates are based on standard business days only.
- Standard Free Shipping does not include tracking service and is not available to all countries.
- EITA LLC reserves the right to pass on a remote delivery fee for FedEx orders to remote shipping areas.
- If documents cannot be delivered due to remote area limitations, EITA LLC will refund the shipping cost only.
- EITA LLC is not liable for delays beyond our control, including but not limited to: carrier delays, customs processing, natural disasters, severe weather, government actions, or other unforeseen circumstances.
- Orders re-shipped due to an incorrect address provided by the customer are subject to a re-shipping fee.
- Shipping rates are non-refundable once the order has been shipped.
5. Tracking
- Tracked shipping options include a tracking number sent to your email upon shipment.
- USPS First Class Mail (standard free shipping) does not include tracking.
- Track your package using the carrier's website with your tracking number.
6. Lost, Stolen, or Damaged Documents
- Contact our support team at support.e-ita.org if your documents are lost, stolen, or damaged.
- We provide free replacement documents at no additional application fee.
- Replacement shipping fees may apply depending on your chosen shipping method.
- Expedited replacement shipping is available worldwide.
7. Digital Documents
- All orders include digital versions of your IDL.
- Digital documents are available in your customer portal immediately upon processing.
- Standard processing: Available within 2 hours.
- Urgent processing: Available within 8 minutes.
8. Contact
For any shipping inquiries, please contact our support team at support.e-ita.org.
EITA LLC — e-ita.org