Refund Policy
We want you to be confident in your purchase. Here's our refund policy.
Application Fee Breakdown
Our International Driver's License application fees are as follows:
- 1-Year Validity: $40
- 2-Year Validity: $50
- 3-Year Validity: $54
- Standard Processing Fee: $5
- Urgent Processing Fee: $20 (if selected)
- Printed Document & ID Card Shipping: $14 (if applicable)
- International Shipping: varies by country and shipping method selected
What Is Refundable
- Application fee: fully refundable if you attempted to use your documents and were unsuccessful
- International shipping fees: refundable only if documents have not yet been shipped
What Is Non-Refundable
Once your application has been processed, the following fees are non-refundable:
- Standard processing fee ($5)
- Urgent processing fee ($20)
- Domestic shipping fee ($14) — once documents have been shipped
How to Request a Refund
- Email our support team at support.e-ita.org
- Include your full name and order details
- Refund requests are reviewed within 2-3 business days
- Approved refunds are processed within 5-10 business days to your original payment method
Money-Back Guarantee
If you attempted to use your International Driver's License and it was not accepted, we will refund your application fee in full. Contact our support team with details of the situation and we'll take care of it.
Digital-Only Orders
Digital-only orders are eligible for a full refund if the documents have not been accessed or downloaded from your customer portal.
Replacements
Lost, stolen, or damaged documents? We provide free replacements at no additional cost. Replacement shipping fees may apply.